Family emergency scams
The Grandparent Scam: What to Do If “Your Grandchild” Calls for Help
A caller cries, “Grandma, it’s me, I’m in trouble.” Or someone says they’re a lawyer or police officer and your grandchild needs bail money now. It sounds real, and that is the point. Here is how it works and what to do.
Warning signs
- They say it’s an emergency: an arrest, a car accident, a hospital, or being stuck in another country
- They ask you to keep it secret or “don’t tell Mom and Dad”
- They want money fast by gift card, wire, cash, cryptocurrency, or a courier who comes to your door
- The voice sounds a little off, and they blame a cold, a bad line or crying. Scammers can also copy a voice with AI.
What to do
- Wait. Don’t send anything, no matter how urgent it sounds.
- Hang up and check. Call your grandchild or their parents on the number you already have.
- Ask a question only the real person would know, or use a family code word.
- Never hand cash to a courier, driver or “bail agent” who comes to your home.
- If you already paid, see what to do right now.
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