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Shopping and delivery scams

Online Shopping Scams: Fake Stores and Delivery Texts

A great deal on social media, a store you’ve never heard of, or a text saying your package is stuck. Online shopping scams take your money and your card number, and the item never arrives.

Warning signs

  • Prices that are much lower than anywhere else
  • A new website or social media shop with no phone number or real address
  • Payment only by gift card, Zelle, wire or cryptocurrency
  • A text or email about a package you weren’t expecting, with a link to “reschedule delivery”
  • Reviews that all sound the same, or no reviews at all

What to do

  1. Shop with stores you know, and type the website address yourself.
  2. Pay by credit card, which gives you the most protection if something goes wrong.
  3. Check delivery problems in the shipping company’s own app or website, not through a text link.
  4. If you were charged, call your card company and dispute the charge.
  5. If you already paid or shared information, see what to do right now.

Talk to us before you pay, click or share anything

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